Carrier Activation with Shipra
Activating a carrier on Shipra enables seamless communication between your store and the delivery provider. This guide will walk you through the process and help you understand what to expect from the integration.
What to Expect from the Integration
1. Order Creation
Once the carrier is activated, you will be able to assign orders to the carrier directly from Shipra. This includes creating shipments, generating labels, and sending order details to the carrier for Pickup,fulfillment(depends) and delivery.
2. Real-Time Tracking
The integration will allow you to track shipments in real time. You can view updates directly in Shipra, including pickup, in-transit, and delivery statuses.
3. Automation for Order Assignment (Contact for Setup)
Shipra supports automation for assigning orders to carriers based on predefined rules. This helps streamline the order fulfillment process by automatically selecting the appropriate carrier. To set up automation for your account, please contact our support team at support@shipra.io, and they will assist you in configuring the automation rules.
4. Webhook Configuration (Carrier-Dependent)
Webhook configuration for real-time status updates depends on the carrier. Some carriers support automatic webhook configuration, while others may require manual setup. Shipra will guide you through the process on the carrier-specific activation page, letting you know whether automatic webhook configuration is available for that carrier or if you need to manually configure it.
5. Label Generation
Once an order is assigned to the carrier, Shipra will allow you to generate and download shipping labels that meet the carrier's requirements. These labels are necessary for the shipment to be processed by the carrier.
6. COD (Cash on Delivery) Handling
For carriers offering Cash on Delivery services, you will be able to set up COD payments directly through Shipra. You can expect the integration to manage COD details.
7. Multi-Carrier Support
If you work with multiple carriers, Shipra allows you to manage all of them from a single platform. You can easily switch between carriers when creating shipments and select the best option for each order.
8. Carrier-Specific Features
Some carriers may offer unique services, such as:
Express Delivery
Same Day Delivery
Next Day Delivery
Return Management
Advanced Insurance Options
These features will be available in Shipra depending on the carrier's service offerings and may require additional configuration.
9. Shipment Management
With the integration in place, all assigned shipments will appear in your Shipments section. You can manage and monitor these shipments, filter by carrier, and take actions like cancelling or modifying orders if needed.
10. Customer Notifications
The integration enables automatic notifications (via SMS, email, or WhatsApp) to customers regarding their shipment status. This ensures a better customer experience, keeping them informed at every stage of the delivery process.
What You Need
The information you need to activate a carrier may vary by company. Each carrier will require specific credentials that typically include:
Account Number
Username
Password
API Key (if applicable)
For detailed information, please refer to the carrier’s onboarding process or contact your carrier’s support team for the necessary credentials.
How to Activate a Carrier
1. Log in to Shipra
2. Navigate to Integrations -> Carriers
Go to Settings > Integrations > Carriers. Here, you will find a list of available carriers.
3. Select Your Carrier
Find the carrier you want to activate and click Activate. You will be prompted to enter the credentials provided by the carrier (Account Number, Username, Password, etc.).
4. Webhook Configuration (If Applicable)
Shipra will inform you if the carrier supports automatic webhook configuration. If not, you will be guided through the manual setup process.
5. Complete the Activation
Once the credentials are entered, click Connect. Shipra will establish the connection and notify you when the carrier is successfully activated.
FAQ
Q1: What if I don’t have the credentials?
If you do not have the credentials for your carrier, you will need to contact the carrier’s support team or your assigned account manager.
Q2: Can I deactivate a carrier?
Yes, you can deactivate a carrier by going to Integrations > Carriers, selecting the carrier, and clicking Disconnect.
Q3: Can I integrate multiple carriers?
Yes, Shipra supports multiple carriers. You can activate and manage several carriers from the same platform.
Q4: How can I set up automation for order assignment?
To set up automation for assigning orders to carriers, please reach out to our team at support@shipra.io. We will guide you through the setup process and help configure the rules based on your needs.
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